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Self-serve support

Be autonomous and find the answer to your problem immediately, without waiting for our support team.

Pierre avatar
Written by Pierre
Updated over 2 years ago

The best support for everyone is not needing support at all!

We try to provide quality resources so you can tackle most of the daily tasks without any dependency on us.

As we get questions or detect common errors / mistakes, we keep improving those self-service resources. This page lists all the resources available.

Documentation

  • Official documentation: the documentation contains information about most Front-Commerce features and patterns. It allows you to know how to use Front-Commerce and its different modules.

  • Changelog: changelog entries contains a high-level view of what's new in the product. New features, performance improvements, bugfixes… don't miss a thing!

  • Migration Guides: each version is released along with a migration guide. It summarizes actions/code changes you may have to do while upgrading your project to this Front-Commerce version

Knowledge Base articles

The https://help.front-commerce.com/ website contains articles (such as this one) to help you with daily tasks.

Be it an error message, an action, troubleshooting a problem or understanding a process, we try to create short and actionable articles from our support answers.

While the documentation aims at teaching how Front-Commerce works, the Knowledge Base aims at solving the most common issues you could face.

It is integrated with our support process and we might redirect you to an existing article when you open a support conversation.

💡 Each article ends with a feedback widget that helps us to know what is relevant for you and what should be improved! Please use it! ⬇️

Outdated content

Writing content is only one part of maintaining a good knowledge base. One of the most difficult area is maintaining up-to-date.

The code can change, new tools, helpers or patterns might have landed in our ecosystem or in Front-Commerce itself.

If you find an information that feels incorrect or outdated, please let us know! This is not your fault, and we're sorry for letting it online: but we need to be aware of it so we can fix it.

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