On all our documentation pages, help articles and from your Front-Commerce's cockpit you will see the Messenger / Live-chat widget.
We recommend being authenticated in Cockpit before starting a new conversation with our support team.
It helps us know who you are, and allows you to find all your conversations in the same place.
All messages will land in our Unified support inbox so our support team could respond in a timely fashion.
When is it relevant?
In short: when it feels the most convenient for you!
We found that it can help when:
you want to provide feedback on a documentation page or an article
if you haven't found the information you were looking for
a quick message with content suggestions or typos detected helps us improve our documentation and examples
when opening the Messenger, our support team will know your context (URL of the page you're on etc…)
you want to contact our support in a lightweight way
create a New conversation
or follow-up on a previous one
you don't want to open Slack or login into yet another workspace